QUALITY ASSURANCE (QA) MANAGER – ON SITE

SUMMARY

This position is a full-time onsite QA Manager position working for Loyal Source Government Services (LSGS) supporting prime contracts, programs, and subcontracts throughout the United States. The QA Manager is assigned to locations where LSGS is under contract to provide a host of services by contract, and performs a variety of quality tasks, including but not limited to quality audits, inspections, reviews, assessments, and investigations. The QA Manager on site functionally reports to the LSGS Quality Director at Headquarters but is assigned to the contract/program on site for financial purposes.

DUTIES AND FUNCTIONS

The QA Manager provides oversight of Loyal Source’s program operations and subcontractors responsible for Program Management overall and Quality Management specifically. The focus of the QA Manager’s quality oversight effort involves the initial review and continuous review of major programs and key processes at the clinic site level to assure all contractual requirements are being met.

• The QA Manager reviews requirements, identifies controls, develops audit checklists, performs oversight activities, and performs assessments of contractual requirements, environmental and safety checks, local statutes, laws, and regulations, as well as other unique requirements.
• The QA Manager provides site specific evaluations during Ramp Up activities to assure full compliance with the Quality Management Plan, Risk Management Plan, and the Project Management Plan/Work Breakdown Schedule.
• The Quality Manager oversees quality and program management activities pre and post ATO (Authorization to Operate) certification from the customer. Using the Plan, Do, Check, Act methodology, the Quality Manager assures all quality objectives and measures are identified, tracked, managed, and acted upon as necessary.
• Ongoing oversight includes site visits to operational offices and locations to assure all activities are properly documented in Standard Operating Procedures (SOPs), Policies, Instructions, and recorded in the appropriate automated system.

EDUCATION AND EXPERIENCE

Bachelor’s degree (10 years of quality assurance and/or US Government contracting or program management experience may be considered equivalent to a Bachelor’s degree). Experience with ISO 9001:2015 Quality Management System (QMS) certification a must. Experience implementing and/or auditing a program to meet ISO 9001:2015 highly desired. Experience working at a major program implementing ISO 9001:2015 clauses highly desired. Understanding through proven performance and experience of the documentation requirements and process controls necessary to fully implement a Quality Management System.

PREFERRED REQUIREMENTS

Recent work performed within the medical field under major US Government Agencies such as Customs and Border Protection, Department of Veterans Affairs, Department of Defense, Centers for Disease Control, Health and Human Services, Office of Refugee Resettlement, or other major agencies at the State level performing similar services.

KNOWLEDGE/SKILLS/ABILITIES

Knowledge – a comprehensive understanding of the principles of quality control, quality assurance and program management in a variety of industries including Federal and State Government, Military and Healthcare

Skill – Competence with QA Methodologies, audit techniques, data collection and analysis, root cause analysis, and excellent writing and briefing skills

Abilities – Capability to analyze data and present observations of overall quality and program management practices, overseeing large programs with critical data and information, trend analysis, and other quality tools.

SUPERVISORY RESPONSIBILITIES

This position is a Nonsupervisory position; however, it requires tactical relationships to get work done through others.

KEY COLLABORATORS

The individual will collaborate with team members in quality specifically, and all departments in general. The position is nonsupervisory and requires individual motivation to meet the demands of establishing a new program in a large environment with multiple competing priorities at the site.

WORK ENVIRONMENT/CONDITIONS

The environment is generally an office type location, medical clinic, or doctor’s office, generally indoors with some outdoor activity at times; however, some locations near the US border have austere conditions.

PHYSICAL DEMANDS

Position requires an individual in good health to perform the job duties, long periods of standing and walking with no significant limitations. Travel is not required except in unique situations.

ACKNOWLEDGEMENT

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

This contractor abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. All employees are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner.

I attest that I can perform the essential job functions as outlined in this job description with or without any reasonable accommodation(s).